diagnosis
Warm Fridge, Cold Freezer
One compartment warm and the other cold is a distribution fault, not a cooling fault. The distinction decides whether the repair costs tens or thousands.
Questions
Straight answers
The six things people ask before they book, answered without a sales sentence attached.
(904) 442-8210
Flat $129 diagnostic, credited toward the repair when you approve the work.
Questions
The questions below are the ones asked on the phone most often, answered the way they are answered on the phone.
Asked before booking
Six questions
- What does a service visit cost?
- A visit is a flat $129 diagnostic. That covers travel, testing and a written explanation of what failed and why. If you approve the repair, the $129 is credited toward it. You get a written estimate before any part is ordered or any labor is billed, so nothing is open-ended.
- Are you affiliated with Thermador?
- No. Matanzas Kitchen Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. We name the brand only to say which appliances we work on. If your appliance is still inside its factory warranty, call the manufacturer first — that work should cost you nothing.
- What warranty comes with the repair?
- Ninety days on our labor and three hundred sixty-five days on the parts we install. We fit genuine OEM parts, not aftermarket equivalents, because control boards and valves in these appliances are matched to the model rather than generic.
- Which areas do you cover?
- St. Augustine and St. Johns County, out to roughly forty miles. That includes Palencia, World Golf Village, King & Bear, Murabella, SilverLeaf, Marsh Creek, Davis Shores, Camachee Island and Sea Colony. We are a mobile service and keep no walk-in counter.
- When can you come out?
- Monday to Friday, 8:00am to 6:00pm, and Saturday 9:00am to 4:00pm. Closed Sunday. Appointments are scheduled in advance and we do not run an after-hours line, so a message left overnight is answered the next working morning.
- Do you work on other brands?
- No. We service Thermador appliances only. Staying with one manufacturer means one set of service manuals, one parts catalogue and one family of control boards to know properly, which is what shortens a diagnosis from two visits to one.
Scope
We repair Thermador appliances.
One manufacturer, St. Johns County and about 40 miles around it. Anything outside that we will say so on the phone rather than book and cancel.
Questions the rest of the site answers
The appliance-specific answers live on the service pages, and the local ones live on the area pages, because the honest answer to "why did this fail" is different in each ZIP.
By appliance
By area
- Palencia — 32095
- St. Augustine — 32084
- Anastasia Island — 32080
- World Golf Village — 32092
- SilverLeaf — 32092
Longer answers
Field notes
installation
Built-Ins in a 1920s Kitchen
In the historic core, half of what reads as an appliance fault is the opening it was fitted into or the circuit it shares. Both are measurable in minutes.
Pricing
Booking