Two rear burners lit slowly and smelled wrong doing it. He checked the orifices, found them partly blocked by a spider nest in the burner tube and cleared both out. Lighting is instant again and the smell has gone.
Bernadette L.
Owner feedback
What owners said afterwards
Rated 4.5 out of 5 across 30 customer reviews. All 30 are printed below, the awkward ones included.
(904) 442-8210
Flat $129 diagnostic, credited toward the repair when you approve the work.
Afterwards
What owners wrote afterwards, printed in full and unedited. The rating on this page is the average of exactly the entries below it.
How to read these
Each entry is one visit: what the appliance was doing, what was measured, what was changed and how the call ended. They are printed first name and last initial, the way they were given to us, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing.
Nothing below quotes a sum. What a visit costs belongs on the pricing page, where it can be held against the invoice, and what happens afterwards belongs on the warranty page. If a fault below sounds like yours, the page for that appliance sets out how it gets diagnosed.
The figure
4.5
out of 5, the mean of the 30 reviews on this page.
- 5 stars
- 17
- 4 stars
- 10
- 3 stars
- 3
- Span
- September 2025 to July 2026
Every review we publish
Steam escaped around the top of the door and was marking the cabinet above it. He renewed the seal, reset the door alignment and fitted the heat deflector strip that had been left off at installation. No more marking.
Theodora G.
The bottom of the refrigerator was freezing lettuce while the top shelf sat warm. A damper had jammed part open. He freed it, measured airflow at each shelf, and the cabinet has held one temperature since.
Winifred T.
The hood light kept dimming and buzzing at us. He found the transformer failing and swapped it, then checked the lamp housings for heat damage while he was in there. Bright and silent since, and he took the old parts away.
Aurelia Z.
The unit would not slide out of its housing without a fight. He adjusted the runners, cleaned the guides and found a bracket that had never been tightened when it went in. It glides out on one hand now.
Persephone K.
Ours drained into the disposal and kept backing up into the tub. He found the knockout plug had never been taken out when the disposal went in and dealt with it. A fault we had lived with for years, gone in one visit.
Emerson Q.
Wine storage crept up towards room temperature through the afternoons. He found the condenser packed solid behind the grille and one fan blade clipped. Cleaned out, blade renewed, and it holds through the hottest part of the day.
Philippa N.
The steam oven threw a water fault with the tank full to the mark. He found scale had bridged the level probes and narrowed the pump inlet, cleaned both and ran a descale through. It fills and steams normally again.
Marcella D.
The freezer drawer would not seal after we had a go at the runners ourselves. He set the drawer square again, renewed the perished gasket and checked the closing force. Our own bodge undone without a word of complaint.
Cordelia B.
The machine kept telling us to empty a tray that was already empty. He found the sensor contact corroded from an old spill, cleaned and resealed it. Two minutes of real work, and he was straight with me that it was minor.
Verity N.
Grease had worked into the spark switches and every knob was setting off every igniter. He stripped the fascia, cleaned each switch and refitted it. He also showed me how to clean around them without soaking the panel.
Fabian W.
Detergent was left caked in the dispenser at the end of every cycle. He found the dispenser flap binding and the wash arm not reaching it, freed both and checked the inlet water temperature. Loads come out clean now.
Octavia J.
A puddle appeared on the kitchen floor twice a week. He traced it back to the ice maker fill tube freezing over, warmed and reseated the tube and adjusted the fill. It needed a return trip to settle, but no more puddles.
Gustave R.
The blower would not start unless you gave it a nudge. He found the capacitor well down on value, renewed it and then measured the starting current. It fires up first time on every setting now, low included.
Barnabas Y.
Roasting came out uneven front to back. He measured the temperature at four points inside the cavity, found the rear element weak and renewed it. A tray of vegetables now browns the same at both ends.
Rosamund F.
The wall oven fan ran on for hours after we had finished cooking. He found the cooling thermostat stuck closed, renewed it and checked the vent path above the door. The oven now cools down and stops on its own.
Julius P.
The cooktop kept cutting power to the whole bank at once. He found a scorched terminal block at the junction and renewed it along with the tail that had cooked beside it. He explained why it happened rather than just fixing it.
Horace M.
The recirculation filters were doing nothing and the kitchen held on to every smell. He showed me they had never once been changed, fitted the right ones and checked the seal around the frame. The difference was immediate.
Callum I.
Coffee was running through far too quickly and tasting thin with it. He found the brew unit piston seals collapsed and the grinder left too coarse by a previous service. Both put right, and it tastes the way it used to.
Ronan B.
The machine hummed away but never filled. He tested the inlet valve, found it electrically sound, and then found the supply stop half shut behind the cabinet after earlier plumbing work. He opened it and checked the fill rate anyway.
Lachlan E.
The interior lights flickered for a fortnight and then quit altogether. He found water had tracked into the lamp module along a badly routed harness, rerouted it, sealed the entry point and fitted the replacement.
Sterling K.
One zone of the induction hob lost power under load and came back cold. He found a dry solder joint on the power board, reflowed it and retested under a full pan of water. It has not faltered once since.
Georgina H.
The upper rack rails had come apart and the rack tipped whenever it was loaded. He fitted new rails and adjusters on both sides and levelled the machine while he was under there. It rolls straight again.
Delia U.
Cutlery came out spotted and the machine smelled stale. He cleaned the sump, renewed the filter and found the drain check valve stuck partly open. Better than it was, though the smell took several cycles to clear properly.
Susannah O.
The oven in the range would not come off its lowest setting. He renewed the control switch and the wiring behind it. It works properly, though the first appointment had to be moved, which was inconvenient at the time.
Lavinia C.
The oven never reached the temperature on the dial. He renewed the thermostat and recalibrated it against a probe. A good result, though it took two trips because the correct part was not on the van at the first visit.
Auberon S.
Smoke rolled out past the front of the hood instead of going up it. He found the ducting crushed in the ceiling void and did what he could reach from below. Improved, but the real fix is builder work, which he was clear about.
Isadora X.
Ours leaked from underneath after every brew. He found a hairline crack in the water tank housing and renewed it. It is dry now, but the part took a while to arrive and we went without for longer than expected.
Alaric M.
The repair holds, but I was first told the compressor was gone and it turned out to be a start relay. Cheaper for us in the end, though it did shake my confidence in the original diagnosis. Steady ever since.
Rupert A.
The door on the steam oven would not latch on the first attempt. He adjusted the strike, renewed a worn catch and lubricated the hinges. It latches now, though I would rather the hinges had been looked at before I asked.
Casimir V.