cooking
Steam and wall ovens
Steam ovens fail in a fixed order and wall ovens fail in three: heat, door, control. We measure each rather than guess, and quote before anything is ordered.
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Flat rate · credited
$129 diagnostic, credited toward the repair when you approve it
St. Augustine · St. Johns County
Independent Thermador repair, measured before it is quoted.
One manufacturer, one county, and a diagnosis that starts with the cheapest thing it could be. You get the reading and the written estimate before any part is ordered.
Coverage
40 miles around St. Augustine. A mobile service on scheduled appointments, with no walk-in counter and no after-hours line.Storms
68 thunderstorm days in an average year. Control boards rarely die in one event; they die from repeated surges across seasons.Scope
1 manufacturer, and no second one. One parts catalogue, one set of service manuals, one family of control boards to know properly.Warranty
- Labor
- 90 days
- Parts
- 365 days
- Parts sourced
- OEM
01 / Method
What we check, and in what order
A built-in appliance has four things that can be wrong with it, and they are not equally likely or equally expensive. We work through them in the order that costs you least: supply and circuit, then airflow and clearance, then the sealed or heated system, then the control board. Most warm-refrigerator calls end at airflow or defrost. Most oven calls end at an element leg or a temperature sensor. Neither is the part people arrive expecting to buy.
The two things that shorten appliance life in St. Johns County are the ocean and the weather. Within a mile or two of the water, in the 32084 ZIP and on the island, condenser fins take on a grey fur that is corrosion product rather than dust, and hinges, latches and fasteners go with them. Everywhere else, the season does it: roughly 68 thunderstorm days a year, multi-day outages after the big storms, and control boards that fail weeks later with nothing obvious to blame.
Before the estimate
A voltage reading under load and a level across the opening cost nothing and rule out the faults that only look like a failed board.
02 / Service
What we service
We repair Thermador appliances. We work on that manufacturer and no other.
cooking
Ranges and cooktops
Ranges, rangetops and cooktops, gas and induction. Ignition, heat control and the electronics underneath, measured on a meter before anything is quoted.
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refrigeration
Built-in refrigeration
Column and built-in refrigeration, including sealed-system work. Our technicians hold EPA Section 608 certification, which that work legally requires.
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dishwashing
Dishwashers
Circulation, drainage, heat and door seal are the four things that can be wrong. We test each in the order that costs least and quote before we start.
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ventilation
Ventilation
Hoods, internal and remote blowers, and downdraft systems. Most weak-extraction calls are duct, damper or make-up air problems rather than a failed motor.
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coffee
Built-in coffee
A built-in coffee system is the most mechanically busy appliance in the kitchen. Brew group service, pump and heater testing, grinder and milk system repair.
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03 / Coverage
Quarters we work
St. Augustine and St. Johns County, out to about 40 miles. Each area page describes the housing stock, the exposure and the faults that belong to that place, and nothing borrowed from anywhere else.
32095
Palencia
Palencia kitchens went in with the houses, so most of what we open is somewhere between its first and second decade. That decides what fails and what it costs.
Inland
32084
St. Augustine
In the 32084 ZIP the coast sets the agenda: corroded condenser fins, seized hinges, and older kitchens that were never wired for what is now in them.
Coastal exposure
32080
Anastasia Island
Davis Shores, Marsh Creek and Sea Colony sit between the Matanzas River and the Atlantic. Corrosion is what shortens appliance life on a barrier island.
Coastal exposure
32092
World Golf Village
The kitchens here are twenty to twenty-five years old. That one fact predicts most of what we find, and most of what is worth repairing rather than replacing.
Inland
32092
SilverLeaf
SilverLeaf appliances are young, so almost nothing we find here is wear. It is how the machine was installed, how it was commissioned, and what the opening allows.
Inland
How a visit works
Flat $129 diagnostic, credited toward the repair when you approve the work.
You get a written estimate before any part is ordered or any labor is billed.
Hours
- Monday to Friday
- 8:00am – 6:00pm
- Saturday
- 9:00am – 4:00pm
Credentials
EPA Section 608 certified technicians.
EPA Section 608 certification covers the sealed refrigerant systems in built-in refrigeration and wine storage.
04 / Questions
Straight answers
- What does a service visit cost?
- A visit is a flat $129 diagnostic. That covers travel, testing and a written explanation of what failed and why. If you approve the repair, the $129 is credited toward it. You get a written estimate before any part is ordered or any labor is billed, so nothing is open-ended.
- Are you affiliated with Thermador?
- No. Matanzas Kitchen Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. We name the brand only to say which appliances we work on. If your appliance is still inside its factory warranty, call the manufacturer first — that work should cost you nothing.
- What warranty comes with the repair?
- Ninety days on our labor and three hundred sixty-five days on the parts we install. We fit genuine OEM parts, not aftermarket equivalents, because control boards and valves in these appliances are matched to the model rather than generic.
- Which areas do you cover?
- St. Augustine and St. Johns County, out to roughly forty miles. That includes Palencia, World Golf Village, King & Bear, Murabella, SilverLeaf, Marsh Creek, Davis Shores, Camachee Island and Sea Colony. We are a mobile service and keep no walk-in counter.
- When can you come out?
- Monday to Friday, 8:00am to 6:00pm, and Saturday 9:00am to 4:00pm. Closed Sunday. Appointments are scheduled in advance and we do not run an after-hours line, so a message left overnight is answered the next working morning.
- Do you work on other brands?
- No. We service Thermador appliances only. Staying with one manufacturer means one set of service manuals, one parts catalogue and one family of control boards to know properly, which is what shortens a diagnosis from two visits to one.
Owner feedback
What owners said afterwards
4.5
out of 5, across 30 customer reviews. Each one is a single visit, in the words of the person whose kitchen it was.
The upper rack rails had come apart and the rack tipped whenever it was loaded. He fitted new rails and adjusters on both sides and levelled the machine while he was under there. It rolls straight again.
Delia U.
Ours leaked from underneath after every brew. He found a hairline crack in the water tank housing and renewed it. It is dry now, but the part took a while to arrive and we went without for longer than expected.
Alaric M.
The recirculation filters were doing nothing and the kitchen held on to every smell. He showed me they had never once been changed, fitted the right ones and checked the seal around the frame. The difference was immediate.
Callum I.
05 / Notes
Field notes
diagnosis
Warm Fridge, Cold Freezer
One compartment warm and the other cold is a distribution fault, not a cooling fault. The distinction decides whether the repair costs tens or thousands.
installation
Built-Ins in a 1920s Kitchen
In the historic core, half of what reads as an appliance fault is the opening it was fitted into or the circuit it shares. Both are measurable in minutes.