Warranty
What we stand behind
90 days on labor, 365 days on parts, genuine OEM parts only.
This is our own workmanship warranty. It is separate from, and additional to, any coverage the manufacturer provides on the appliance itself.
Terms
The part we fit and the labour we did are both covered, in writing, from the date on your invoice. What is not covered is listed just as plainly.
Labor
90 days on the work we performed, from the date on your invoice.Parts
365 days on every part we supplied and fitted, from the same date.Parts outlast labor, so they are quoted apart
What it covers
- The specific repair listed on your written estimate and invoice.
- The part we installed, for 365 days from the date of the invoice.
- Our labor on that repair, for 90 days from the date of the invoice.
- A return visit at no diagnostic charge if the same fault recurs in that window.
What it does not
- A different fault on the same appliance — that is a new diagnosis.
- Parts you supplied yourself, which we can fit but cannot stand behind.
- Damage from a later power event, water intrusion, or a plumbing change.
- Continued deterioration where a recommended follow-up repair was declined.
- Cosmetic wear, and anything a third party worked on after we left.
The exclusions are written out rather than implied, because a warranty you have to argue about is not worth having.
Making a claim
Call the same number and give the invoice date. If the fault we repaired has returned inside the window, the return visit carries no diagnostic charge.
Sealed systems
EPA Section 608 certification covers the sealed refrigerant systems in built-in refrigeration and wine storage.
EPA Section 608 certified technicians.
Who is liable
Matanzas Kitchen Service honours this warranty directly. No third party administers it, and nothing here is a claim on anyone else's coverage.
The rest of the terms